My boss and I had complimentary coffee at Westfiled shopping Centre at Pitt Street Sydney on 3 February 2017. A lady shop assistant at the complimentary coffee area asked us to bring our cups back to her when we left the shop.
We left cups at the side shelf. I agree that we should have took them back to her as a courtesy even we always saw left cups on the shelf. However, we were almost at the way out, and she sounded upset and demanding. Beside, She almost yelled at us because of the distance from her.
We were shocked the shout and felt embarrassed in public. My boss went back to the shelf and took cups to her. She said 'Thank you' magisterially. It looked like a queen said a word to her servant.
We've been buying numbers of coffee capsules fortnightly for our office more than five years from this shop and always liked it until today.
I'll stop buying them for a while to show my disappointment. We are hoping not seeing her in the shop next time.
Product or Service Mentioned: Nespresso Customer Care.
Reason of review: Poor customer service.