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I tried to purchase a gift card on the internet as a gift ( I do not have this product thank goodness) But when you would get to the second page they were trying to sell you more coffee if you clicked no thanks it doubled your order. I called customer service after...
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1.0
I didn't like
  • Terrible customer service
#1142131
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Thought I'd placed an online order, but after nothing arrived, and "pending" still the status of my order, I called. First they couldn't find the order at all but said I could call my bank to cancel the charge. The bank did not see a charge, but I decided it would be...
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Anonymous
Jl

I find ordering with the coffee Specialist or online is very simple I like the specialty of the lens of the capsules far more Superior than any other from Keurig or Starbucks

Anonymous
Anonymous

Why do Nespresso persist with using Toll as their delivery agent? The last two deliveries that have been made I have had to follow up with Toll with numerous phones calls and ...

I didn't like
  • Used to be good but no longer
#1125255
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Purchased a new machine from "BED BATH AND BEYOND" from the rep. Rep informed someone from NESPRESSO will be calling us in the next day or two to follow up as well as to confirm the order of capsules. No one called. We called just to hear" that NO ORDER WAS PLACED". We...
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2.0
#1118963
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If you got a new machine and there is nothing coming out then it's probably an air bubble literally just air in the lines of the machine because it's sat in non use CALL nespresso before you think they are just giving you a broken machine. Also, the frother... maybe it...
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5.0
#1113343
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Nespresso - Milk steamer

The lining on the inside of the milk steamer is peeling. Only covered by a one-year warranty, even, it seems, in the case of a production flaw. Unsure if it is safe for my family to use, so we have put it away. Since I have to write at least 100 words, I have to do this: {{Redacted}}
3.1
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I liked
  • Decent coffe
#1109943
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I had 1 inissia my boyfriend bought for me as gift. I can't get any coffee out and and I exchanged one. This one has exactly same problem. Both are defects! So I called and ask for what to do. They give some troubleshooting and failed. I called again, a guy picked up...
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Anonymous
Andrew

Wow how can they replace a broken machine by another broken machine. Did they have QA before send out ? Too bad

llyqua8_89
llyqua8_89

Just to give more details if anyone in nespresso saw it and want to investigate: the call happened at 11:41AM 9/24/17. I had a call earlier with a girl with some troubleshooti...

1.0
#1105342
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I bought a Latissima Plus and during the first 32, every week, I had a problem with it. Every week I had to call the Nespresso club and ask for assistance. At the first, i thought it was ok. I thought it was just a glitch in the machine. But after after 32 days I had...
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dhoward61_36
dhoward61_36

Yes, I am in Qld and have had a similar experience - they need to get their act together - worst company and service I have ever had from a company. Still waiting........

1.7
Cannington, Western Australia
I didn't like
  • No feedback in regards to next steps
  • Machine broken within a month
#1081428
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wow I cannot believe what horrible customer service. My mother had purchased a Nespresso VertuoLine machine for me for my housewarming present. Since then every order has either been incorrect or the coffee tasted really bitter and stale. Calling the Nespresso club...
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1.4
#1070845
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My nespresso machine stopped working, so I called up the company and after several attempts to fix the problem over the phone, it could not be resurrected. So solution suggested was a new machine which I purchased. Fiddling some more, I managed to fix the old machine,...
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2.7
#1014427
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My boss and I had complimentary coffee at Westfiled shopping Centre at Pitt Street Sydney on 3 February 2017. A lady shop assistant at the complimentary coffee area asked us to bring our cups back to her when we left the shop. We left cups at the side shelf. I agree...
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#1001916
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