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Hi, Was always pleased with speedy capsule delivery, however was the first time I had a delivery which I had to sign for. My parcel was delivered by Yodel. He kept the doorbell ringing until I got to the door, which made my ears ring. The delivery man was extremely...
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3.2
I liked
  • Speedy delivery
  • Quality of the product
I didn't like
  • Grumpy delivery man
  • Delivery man attitude
#855555
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Nespresso....what can i say, utterly disgusting customer service, dont ever try and get a refund as you it will cost you more in time & energy, they lie about everything. I shall now be selling my machine and no longer ordering coffee from them. Surley there is a...
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Anonymous
Anonymous

Same! Ovef 4 weeks for us and awful customer service.

2.0
Alton, Hampshire
I didn't like
  • It was awful
#828196
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Sirs; You may not be aware but Seur package delivery company in Spain is not able to handle your deliveries in a timely fashion in the Canary Islands. Despite many deliveries over the years they claim not to know our perfectly legal address and ask us to pick up at...
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4.0
I liked
  • Fantastic coffees
#813957
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Nespresso - Simple Review #1409059573
1/1

Damaged Pods Review

Nespresso
#526038
I have received several times now some damaged pods to such an extend that they can't be used, see attached photo, which is a pitty, it's such a good coffee. The boxes were not damaged in any way, so this must have happened somewhere in the production process. Please check more carefully.
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Absolutely god awful customer service who give you the run around instead of giving you answers. I had to jump through literal flaming hoops to get the credit promised when I bought the machine. Never would buy again simply for this fact.
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Anonymous
Anonymous

I am returning my $475. Nespresso machine that I bought in December of 2015. I have been trying to get my $100. coffee credit as promised when I purchased the machine sine the...

1.0
#800881
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Had a Nespresso for about a year and its only been in working condition for about 7 months. Therefore barely had any coffee and now the voucher they gave has expired. How are you expected to have 600 coffees if the machine doesn't work. On top of that their customer...
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1.2
I liked
  • Decent coffe
I didn't like
  • Serivce
  • Customer service representative attitude
  • Quality
#787196
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I leave through this channel my dissatisfaction and indignation with the Nespresso brand. From the day Jan... Mais Mudar para portuguêsFechar tela cheiaI leave through this channel my dissatisfaction and indignation with the Nespresso brand. From the day January 17,...
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Anonymous
Anonymous

I received the product but with a delay of 20 days.At this moment I´m not feel me satisfied with the service of delivery.Is there a kind of gift to compensantion this situatio...

2.6
Sorocaba, Sao Paulo
#781984
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We bought the lattisma coffee machine with the milk container on the side at the beginning we thought the machine was OK apart from the fact you couldn't turn down the froth dial. We contacted Nesspresso and they gave us various instructions what to do so the machine...
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I didn't like
  • Customer service
#768695
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We recently purchased our first Nespresso machine for my husband's office. Herr were the main issues: we received a machine with a broken water tank, we didn't initially receive the "welcome package" that we'd paid for, it took 3 calls to get that remedied. When they...
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2.4
#761091
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I purchased a nespresso latissimo espresso machine and have regretted the purchase ever since. We have had numerous issues with the device and I have spent countless hours on the phone with the service department trying to figure out the issues. We have also had to...
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1.0
I didn't like
  • Product
#757280
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NESPRESSO FRAUD.
Hi everyone, this history happens in México. Recently i order $100 USD in nespresso capsules (150 capsules), they charged my credit card, and even sent me a receipt, two days later a parcel service sent me a delivery code. Days passed (two weeks), and i never received...
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Anonymous
Anonymous

I just had the same thing happen to me! I was ordering 600 pods and a charge of 6,950 pesoswent through. I have not received the order and when I go onto my nespresso acco...

Veracruz, Veracruz-Llave
#678071
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