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wow I cannot believe what horrible customer service. My mother had purchased a Nespresso VertuoLine machine for me for my housewarming present. Since then every order has either been incorrect or the coffee tasted really bitter and stale. Calling the Nespresso club...
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1.4
#1070845
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My nespresso machine stopped working, so I called up the company and after several attempts to fix the problem over the phone, it could not be resurrected. So solution suggested was a new machine which I purchased. Fiddling some more, I managed to fix the old machine,...
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2.7
#1014427
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My boss and I had complimentary coffee at Westfiled shopping Centre at Pitt Street Sydney on 3 February 2017. A lady shop assistant at the complimentary coffee area asked us to bring our cups back to her when we left the shop. We left cups at the side shelf. I agree...
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#1001916
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I have always had amazing service at a Nespresso Store. However the Miranda store is by far the WORST store out there. They are so rude, stuck up and don't care about their customers. I went there once with not one person bothering to assist me or serve me even when I...
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1.0
Miranda, New South Wales
I didn't like
  • Customer service at mirands
#1001397
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This is the worst coffee machine ever! It is very poorly made, the directions provided are in SYMBOLS(not words) and you're lucky to get a full cup of coffee out of it. Fifty percent of the time, the pod jams not allowing the handle to close and the coffee to brew....
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1.4
I didn't like
  • Product quality
#999360
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I bought a qualifying machine on 18th December from John Lewis. The store attendant registered me on his iPad there and then to the club and said my £45 would appear in a week or so. Come Christmas there was no email so I called customer services to be told there was...
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Anonymous
Anon

Exact same story happened to me from John Lewis and Nespresso. Complete disregard for the customer from Nespresso

#985873
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Nespresso Customer Care Review

Horrible customer service. After a terrible experience attempting to order Coffee, I have vowed to never order on line or over the phone again.
#979696
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Very Poor Customer Service Review

Have latest machine. Looks great on counter, but can't get coffee pods anywhere, not even from Nespresso. Worthless peace of junk at this point. NON'T BUY.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#979270
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I've been a loyal customer for years. the order I placed 3 days ago was supposed to ship by 2nd day air, but they sent it by ground, taking 5 days. No one at support could explain or do anything to make up for the error, which is why I'm calling it a deception. I was...
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1.7
I didn't like
  • Why order was shipped by ground when website said 2nd day air
  • Inability to answer question
#970774
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I call it coffee because it is not quite espresso -- just strong coffee. I'm not complaining about that -- it's a good instant coffee when you don't want to take the time to brew your own. Two separate calls to customer service ended up in the biggest run around I've...
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#960333
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