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After storing my Latissima for several months, I tried to use it but it would not push water through the system. It was diagnosed by three Nespresso associates as an air-pocket, and several attempts to correct failed. The only solution, pay $125 to send it in to fix....
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Anonymous
Canadian Nespresso drinker

Same experience - their customer service kids are soooo charming, but they're smarter than the average bear, and the customer invariably ends up getting stuffed over. If they ...

3.4
I liked
  • Customer service associates
I didn't like
  • Solutions
#1302531
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Nespresso - A lot of work to get coffee delivered

The quality of order processing stall for phone orders has dropped significantly over past year. Attempted to order 6 sleeve on 6/29. Called 3 times and have not received a order confirmation email on 7/3 at 1045 pm. Coffee maker good order processing very poor.
2.0
Details
Customer service
Delivery Service
Staff
#1295213
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I am not pissed, merely annoyed. I really like the convenience and the flavors, thus I am on my 3rd machine. It will be the last. The machines, which I clean and look after, seem to die after about 18 months. It is becoming an expensive indulgence. My current machine...
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2.9
I liked
  • Speedy delivery
  • Speedy delivery great coffee
I didn't like
  • Short machine life
#1294482
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Ordered a milk frother on April 2, 2018. It was delivered on April 5, 2018. I was away and used it for the first time around April 16th. The frother did not work right. The lights flashed repeatedly. I unplugged it several times and eventually it did work. However, on...
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2.8
I didn't like
  • Experience with faulty frother and your policy
#1242282
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Machine failed in warranty and then again out of warranty - same problem - excessive leaking. It was never properly fixed in the first place. Just a constant argument with service staff - I am still pursuing the problem for principles sake. Every-time I approach their...
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Anonymous
vbk

Get a Tassimo - they are amazing!

Anonymous
David

They have, after a few years of trying to get Nespresso to resolve the issue, sent me a new machine. There was an admission by the company that there could have been a manufac...

1.0
I didn't like
  • Company not standing behind there product
#1184409
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I had 50 capsules in my cart already but I wanted to buy just a couple of each type of capsule to sample them but they refused despite having that option on the website which allows you to change the order quantity. .... You are forced to purchase a sleeve of capsules...
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Anonymous
Brita 1

There is no option to select less than 10 capsules. Sleeves are how they package it and they’re not going to ship you a box filled with packaging peanuts and unboxed capsules....

1.0
#1197365
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Nespresso - Horrible customer service and delivery

If a customer really wants Nespresso, no alternatives, go get it. Delivery is HORRIBLE This is mostly due to Ninja Van being the provider, but the Nespresso CS Team is totally useless.
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
Website
#1195672
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Called in to resolve an issue and they made it worse. Turned I to issue after issue, excuse after excuse. Manager was supposed to call back Monday, still hadn't heard anything by Thursday, so I called in. The rep told me after 3 mins on the call he was waiting to...
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2.5
#1176450
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I ordered coffee and paid. 10 days later still no coffee. I have emailed 4 times to check on it. They promise product in 4 days and it has been 10. They promise to answer to all emails in 24 hours. It has been days and no response at all. The product is evidently lost...
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1.9
I didn't like
  • Customer service and delivery
#1145724
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Contact Nespresso

Mailing Address:
Nespresso USA Inc.
24-01 44th Road, 12th Floor
Long Island City, New York 11101
United States
Phone:
(800) 562-1465
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Nespresso - Horrible

Ordered online for Christmas and not delivered. Multiple contacts with this company with no resolution. They have given me false information false phone numbers and have lied when they told me I would get my refund back. I would never buy from this company again
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1167011
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