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Nespresso - Horrible customer service

Their customer service is just horrible...I had to spend 40 min with a guy who had problems spelling my name and my email in order to transfer me to their technician. The technician was OK. Rigidity is part of their culture!
Company wrote 0 public responses to the review from Nov 28.
1.8
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Location
Price Affordability
Staff
Value for money
Warranty
#1409993
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Never will I buy coffe from the new chadstone store, neither will numerous other customers at the same time who left the store empty handed! Brand new store and no counter to purchase capsules from, waited in the longest queue for one lady on a laptop and still didn’t...
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Company wrote 0 private or public responses to the review from Nov 24.
1.2
Chadstone,Victoria County
#1406709
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Will never be using your company to buy your product again. My delivery never showed up. No email to let me know. Obviously your company and the delivery company do not have any communication procedures set up to let the customer know there is a problem. Your tracking...
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Company wrote 0 public responses to the review from Nov 22.
1.3
#1405891
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I placed an order for $100 of coffee on a Thursday, being assured I would have it on Friday by 7pm. I was expecting 20 guests for a brunch on Saturday with a few of those guests remaining overnight. 7pm came and went with no coffee delivery. When I contacted Nespresso,...
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Company wrote 0 private or public responses to the review from Oct 27.
1.4
I liked
  • How polite the representative was on the phone
I didn't like
  • How they make promises they dont keep & offer no solution
#1389646
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Two years ago I purchased a used LeCube Nespresso machine on EBay. It has worked perfectly until recently when I noticed a puddle under the machine. The water tank was leaking. I called customer service at Nespresso hoping I could order a replacement seal for the tank....
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Company wrote 0 public responses to the review from Oct 18.
#1384625
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Nespresso - Awful service

This isn't the first time. They get large orders wrong. You have to throw a fit before they decide to rectify it. Then they act as if they're doing you a favor by doing right by you -- when they screwed up in the first place. They promise 4-day delivery (it's in writing) --- it takes over 6 business days.
Company wrote 0 public responses to the review from Oct 04.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
Website
#1373393
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Nespresso - Bad service

I am an expat who move country regularly. Every time I move I have to buy new machine. I end up buying 4 machines so far. Now I move to Thailand and the same happen. It really upset me, and no Nespresso from now on.
Company wrote 0 private or public responses to the review from Sep 27.
#1367083
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I purchased a citizmilk machine ($300) about a year and a half ago.Since the machine has not worked for about six months, I decided to send it in for repair. I paid the $133.00 by credit card and they told me they would send me a box. The next day I received a call...
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Company wrote 0 private or public responses to the review from Sep 26.
2.1
I liked
  • Speedy delivery
I didn't like
  • Customer service
  • Poor quality service
#1366821
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My machine suddenly stopped working, i called and after troubleshooting the employee and her manager stated they will be sending me a loaner machine. 5 days later i called for the status and apparently NOTHING had been done, so now its going to be another 5 business...
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Company wrote 0 public responses to the review from Sep 24.
#1364500
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Contact Nespresso

Mailing Address:
Nespresso USA Inc.
24-01 44th Road, 12th Floor
Long Island City, New York 11101
United States
Phone:
(800) 562-1465
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I bought machine instore from rep while promoting. Rep put my order through with 3x 20 vouchers . When I contacted nespresso no order after 3 calls they found it in basket , took 3 more calls to get delivery sorted . Now I have just rang to use 2nd voucher (as i was...
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Company wrote 0 private or public responses to the review from Sep 23.
1.0
I liked
  • Quality of the product
I didn't like
  • Customer services sucks
  • Delivery policy
#1363530
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