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Nespresso - Awful service

This isn't the first time. They get large orders wrong. You have to throw a fit before they decide to rectify it. Then they act as if they're doing you a favor by doing right by you -- when they screwed up in the first place. They promise 4-day delivery (it's in writing) --- it takes over 6 business days.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
Website
#1373393
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Nespresso - Bad service

I am an expat who move country regularly. Every time I move I have to buy new machine. I end up buying 4 machines so far. Now I move to Thailand and the same happen. It really upset me, and no Nespresso from now on.
#1367083
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I purchased a citizmilk machine ($300) about a year and a half ago.Since the machine has not worked for about six months, I decided to send it in for repair. I paid the $133.00 by credit card and they told me they would send me a box. The next day I received a call...
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2.1
I liked
  • Speedy delivery
I didn't like
  • Poor quality service
  • Customer service
#1366821
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My machine suddenly stopped working, i called and after troubleshooting the employee and her manager stated they will be sending me a loaner machine. 5 days later i called for the status and apparently NOTHING had been done, so now its going to be another 5 business...
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#1364500
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I bought machine instore from rep while promoting. Rep put my order through with 3x 20 vouchers . When I contacted nespresso no order after 3 calls they found it in basket , took 3 more calls to get delivery sorted . Now I have just rang to use 2nd voucher (as i was...
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1.0
I liked
  • Quality of the product
I didn't like
  • Delivery policy
  • Customer services sucks
#1363530
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So dissapointed with the “ top notch “ experience . I am a loyal and frequent nesspreso customer. I went to the Nesspresso boutique in UTC San Diego abd saw that there was a new Kona edition . I asked on of the employees and then the manager if I could try it befotre I...
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Anonymous
Judy

They are $20 a sleeve!! Why do you expect Free sample of it? It's a limited edition and IF you are a true espresso drinker you would know the quality. Sample their reg capsule...

#1315680
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I come from a family who drinks a lot of coffee and espresso. I currently have the ninja coffee maker and the nespresso. I bought the $250 combo pack of the nespresso machine and milk frother. After just a few uses the machine started to brew inside and would not have...
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Anonymous
Dw

???? Untrue facts. If your machine had broken down within the warranty. They would have fixed it free of charge if it is out of warranty they would have offered you 35% off a ...

1.0
I didn't like
  • Poor quality service
#1314662
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After storing my Latissima for several months, I tried to use it but it would not push water through the system. It was diagnosed by three Nespresso associates as an air-pocket, and several attempts to correct failed. The only solution, pay $125 to send it in to fix....
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Anonymous
JL

Lack of use is a common contribute to air in the lines. Simple fix is to use hot water, lift and replace the water tank and keep pushing the button. I'm sure that's what the c...

Anonymous
Canadian Nespresso drinker

Same experience - their customer service kids are soooo charming, but they're smarter than the average bear, and the customer invariably ends up getting stuffed over. If they ...

3.4
I liked
  • Customer service associates
I didn't like
  • Solutions
#1302531
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Nespresso - A lot of work to get coffee delivered

The quality of order processing stall for phone orders has dropped significantly over past year. Attempted to order 6 sleeve on 6/29. Called 3 times and have not received a order confirmation email on 7/3 at 1045 pm. Coffee maker good order processing very poor.
2.0
Details
Customer service
Delivery Service
Staff
#1295213
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Contact Nespresso

Mailing Address:
Nespresso USA Inc.
24-01 44th Road, 12th Floor
Long Island City, New York 11101
United States
Phone:
(800) 562-1465
More
I am not pissed, merely annoyed. I really like the convenience and the flavors, thus I am on my 3rd machine. It will be the last. The machines, which I clean and look after, seem to die after about 18 months. It is becoming an expensive indulgence. My current machine...
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2.9
I liked
  • Speedy delivery great coffee
  • Speedy delivery
I didn't like
  • Short machine life
#1294482
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