Nespresso
Nespresso Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nespresso has 2.2 star rating based on 194 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Nespresso to a friend or colleague.
- Rating Distribution
Pros: Good coffee, Great coffee, Quality of the product.
Cons: Customer service, Poor customer service, Poor quality service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nespresso has 2.2 star rating based on 194 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Nespresso to a friend or colleague.
- Rating Distribution
Pros: Good coffee, Great coffee, Quality of the product.
Cons: Customer service, Poor customer service, Poor quality service.Recent recommendations regarding this business are as follows: "Order same pods from Starbucks or use the the metal. POD and make hormone.", "Buy any other machine!", "Don't buy Nespresso", "Can’t go wrong with a company that honors their product.", "Stay aeay".
Most users ask Nespresso for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Nespresso Reviews
"Needed walk thru for reset and descaling....the help was awesome!!!! Thank you for such great customer service. Wish all others were like nespresso!!!!"
Great customer service !!! wish all others were like Nespresso!!! Needed descaling and the person on the phone was very helpful!! Wish other appliance makers...
"Terrible deliverly service"
NEVER placing an order agin. delivery is the worst ever that i have experienced. I will not be using this company ever again. no refund only replacement of...
Detroit, Michigan
Needed walk thru for reset and descaling....the help was awesome!!!! Thank you for such great customer service. Wish all others were like nespresso!!!!
Great customer service !!! wish all others were like Nespresso!!!
Needed descaling and the person on the phone was very helpful!!
Wish other appliance makers were like Nespresso!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My machine is 3 yrs old and has been a problem from the start. Recently it has become a major problem. I have spoken to customer service 4 time & did 4 different video live with them.
They could not fix the machine after all. The warranty is only for one year!
I bought mine in 2021. Now, I am forced to buy a new one with only a 35% discount. The warranty should be five years, like with other appliances, and if they can't fix it on the 4th try, then they should replace it with a minimum of 50% off plus overnight the new machine! I bought the same machine for my daughter in NY in 2020, and she has never had problems.
She maintains that when she's here, mine was a lemon from the beginning. First, it was super loud, then it stopped making coffee, so with customer service on video, I had to run different fixes and descale the machine. Then it started to sound like it was making coffee but didn't, then the last call today, I awoke to a flooded counter. So after four attempts to fix the machine, I was told it needed replacing!
Then I was gouged to pay $130, which included only a 35% off. It had better come with a frother! And I have to wait a week! So, I set it in a dish to protect my counter from the flooding.
Terrible one-year warranty, terrible price for a broken machine and terrible wait time! Shame on you, Nespresso!
- Great coffee
- Replacement too expensive
- Warrant too short
Preferred solution: Full refund
User's recommendation: Buy any other machine!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Hate the locations
The code is good. But you can get the pods
From Starbucks.
The customer service sucks with a capital s. Especially in the Scottsdale az store.
Literally hate every aspect of that store from the entrance to the exit. The long delays
To just pay overpriced amounts for the oosss made me want to throw the item down and walk out which is what I did
User's recommendation: Order same pods from Starbucks or use the the metal. POD and make hormone.
Marcellus, Michigan
On my third Nespresso machine and it just stops working after six months
My third machine each one I've had after six months just quits working it just won't do anything I don't understand what I've gone through so many machines,
The Bronx, New York
Their Software and Emails are Terrible
When you try to click on a special offer via email or software you get web page not available or it's in the German language. If you switch to English the offer no longer exists.
If you call Nespresso they blame it on you or your software. I have no trouble with anyone else. They advertise 10 offers on the top of their emails but you can't get to them. When you call they say they've expired.
FALSE ADVERTISING! This company is owned by the Swiss Co.
Nestlé.
SHAME ON YOU! Get your act together.
User's recommendation: Don't buy Nespresso
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brampton, Ontario
Bad lot of Blend no1. Coffee very dilute, like water
I ordered 2 sleeves of Blend no.1 to try. The coffee was very dilute and tasted like water with a tinge of coffee.
It appeared I had a bad lot. I tried reaching them through chat. The person told me to hold for 3-4 minutes and had me waiting for over 20 minutes and stopped responding. I then called the customer service line where the first person told me that she would need to transfer me to a specialist.
I held for an additional 20 minutes to speak with Samoi. She informed me that she would need to video me in so that I can show her that the coffee was in fact dilute. I told her I was at the office and that the machine was at home. I asked her why the original person did not inform me that I needed to be near the machine and the pod to receive a refund or new sleeves.
She did not have an answer and told me I would need to call back. I asked her if we could set up a time so I didn't have to hold for such a long time and she said no. I'm not sure how Samoi thinks that she can tell a dilute coffee from a video. I know she cannot taste the coffee through the video.
The sleeves are $20 each and the pods make coffee that taste like hot water with a splash of coffee.
Nespresso needs to do better. I have been a loyal customer since 2018.
- Usually good coffee
- Poor customer service
User's recommendation: Be next to your broken machine/pod when you call customer service and be prepared to waste a lot of time to get very little resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stop paying George Clooney! Help coffee growers instead!
Instead of spending/wasting a lot of money on the commercial with George Clooney, and filling his pocket with the money he doesn't need and doesn't deserve, it would be much more graceful and honorable to spend that money on helping and improving/bettering farmers' life who grows the coffee for you!
- Very good coffee
- Pay george clooney to advertise totally unethical
Preferred solution: Nothing! I want coffee growers to get the benefits of Nespresso sales growth instead of George Clooney!
Horrible and utter disregard for customers
I have been placing my orders via their app and most of the time they ship it in 10 days 10 days! I am besides myself that as well you cant get ahold of anyone !
Utter and complete lack of communication and disregard for their customers which they depend on. Dont bite the hand that feeds you is not something that crosses their mind it seems since no one is responding ever!!
Preferred solution: I’d like to be offended some kind of gift card or anything they never give their customers anything in place of them completely disregarding their customer needs!
User's recommendation: Stay aeay
Claremont, New Hampshire
Speaking to a representative is not straight forward. Not all questions are referenced in website.
Had to call to address issue and call again when there was an issue with the response, delayed or lost order, making for a considerable delay.
User's recommendation: Recommended with caveats.
Terrible deliverly service
NEVER
NEVER placing an order agin. delivery is the worst ever that i have experienced. I will not be using this company ever again.
no refund only replacement of order not received and then the replacement order not placed.
Preferred solution: this order has been looked after. I am complaining.
Houston, Texas
Issues with machine
My machine has not been functioning correctly, and again Nespresso took care of the issue and gave me a new machine. Very impressed with the way they handle their customers.
Great job guys. Thank you.
User's recommendation: Can’t go wrong with a company that honors their product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Lazy delivery person.
Delivery parson said we were not here when he tried to deliver package. We were home both times and all he had to do was read the directory
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
It does not work well
When it comes to brewing the coffee, only gothic ones fall. I have to put it on several times to be able to brew a cup of coffee.
User's recommendation: At least I thought it was something else.
Unsatisfied with your warranty policy
I put your tempered alto mugs in my dishwasher and it broke in the dishwasher
And your warranty department and service department refuse to warrantee the broken mug, which I received a week ago
- Great coffee
- Terrible customer service
Preferred solution: A replacement mug
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plymouth, Massachusetts
Damaged delivery
Outer box containing the order was delivered damaged with one of the sleeves torn open and 2 capsules taken
User's recommendation: Watch out for damaged deliveries ~ the carrier should not have delivered the damaged box
Broke after 2 weeks.
Waste of time, energy and money. Machine broke after 2 weeks.
Not worth your money or gasoline. Boycott this garbage.
- Cheap
- Cheaply made and breaks easily
Preferred solution: Full refund
User's recommendation: Stay away
About
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Nespresso is a company providing coffee. The company was established in 1986. Today it is a well-known all over the world coffer brand. In addition to different kinds of coffee, the company sells various coffee machines for making cappuccino or latte. On the website of the company, customers can find a variety of coffee recipes such as Sweetheart Cappuccino, Bonban Caffe, Choco Macchiato, and Iced Chocolate Coffee with Raspberry, etc. Nespresso has a chain of its boutique in New York, Texas, Maryland, Florida as well as in some other states. One of the unique features of Nespresso are coffee capsules which are created specially for Nespresso coffee machines. The customers can order Nespresso capsules on the website of the company. The company is headquarterd in Long Island City, NY.
Nespresso is ranked 420 out of 3668 in Appliances and Electronics category
Canada, Europe, USA, Worldwide
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