Pinedale, California
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Value for money

I got an email promising free delivery. Of course there was no place to note that on the order form.

I called to complain, and Christine, the rep. said she couldn't see the order because I had just placed it. I asked her to cancel the order, and she said she would. Then I got the shipping notification--complete with charge for shipping.

This happened to me before when I called to complain that they were shipping order to my address, and I had asked to have it shipped to a friend. I won't be purchasing from them again.

Why have customer service people if you won't provide them with the tools they need to do their job? Too bad because the coffee is great.

This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. This person is overall dissatisfied with Nespresso. The most disappointing about nespresso customer care at Nespresso was customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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