Pinedale,California
Not resolved
2.3
Details
Customer service
Diversity of Products or Services
Price Affordability
Staff
Value for money
Website
0 comments

I got an email promising free delivery. Of course there was no place to note that on the order form.

I called to complain, and Christine, the rep. said she couldn't see the order because I had just placed it. I asked her to cancel the order, and she said she would. Then I got the shipping notification--complete with charge for shipping.

This happened to me before when I called to complain that they were shipping order to my address, and I had asked to have it shipped to a friend. I won't be purchasing from them again.

Why have customer service people if you won't provide them with the tools they need to do their job? Too bad because the coffee is great.

Product or Service Mentioned: Nespresso Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

Company wrote 0 public responses to the review from Oct 28, 2016.
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