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I've been a loyal customer for years. the order I placed 3 days ago was supposed to ship by 2nd day air, but they sent it by ground, taking 5 days.

No one at support could explain or do anything to make up for the error, which is why I'm calling it a deception. I was told managers are "too busy" to talk to a long term customer with a problem.

I'm now waiting for a call back, not counting on it happening, though, as I'm apparently a low priority. if they do not double my order to make up for their deceptions they will have lost a customer for good.

Product or Service Mentioned: Nespresso Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Price reduction.

I didn't like: Inability to answer question, Why order was shipped by ground when website said 2nd day air.

Company wrote 0 private or public responses to the review from Dec 10, 2016.
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