Contact Nespresso Customer Service
Nespresso Phone Numbers and Emails
Toll-Free Number:
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(800) 562-1465OriginalLine
Customer Service:
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(877) 964-6299VertuoLine
Jobs/ Career:
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(800) 321-6467
Nespresso Emails:
Nespresso Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nespresso Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nespresso is (800) 562-1465. 75% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Nespresso may ask you for the following information to identify you as a customer: phone number, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nespresso Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nespresso is (800) 562-1465. 75% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Nespresso may ask you for the following information to identify you as a customer: phone number, first and last name or email.
People call Nespresso mainly because of product/ service, request for information, shipping and delivery.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Nespresso is usdataprotection@nespresso.com. 80% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Nespresso?
Most Popular Number:
| Total calls: 784 | Issues resolved: 60 | Last call: Mar 6, 2026 |
Contact Information
Nespresso Website:
Nespresso Help Center:
Corporate Office Address:
Fax:
How Good is Nespresso's Customer Service?
Summary of Nespresso Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Nespresso?
Product/ Service Question:
- “Venturi Machine blinking half red and half green.”
- “Damaged pods”
- “Complaint”
Shipping and Delivery Question:
- “Delivery problem”
- “Shipping label to send my machine for repair”
- “I can’t get a package delivered for the second time. it keeps saying address information required but won’t let me change it”
Request for Information Question:
- “Help using machine”
- “Help with machine”
- “I need asistance to check our nespresso coffee machine”
Return/ Replace Question:
- “I changed my email and I have no idea when my package is being delivered to UPS”
- “Waiting for replacement”
- “Refurbished replacement”
Payments and Charges Question:
- “No coupon”
- “No free $10.00 coupon with my brand new machine”
- “Billing”
Account Question:
- “Cannot access account”
- “Close account”
- “Membership number”
Staff Question:
- “I want to speak with a customer service agent to order coffee”
- “I made a mistake on my order today. I immediately called Customer Service, but they couldn"t help me because my order had not gotte into the system yet.”
- “Can't get an answer from my local Nespresso branch and I'm having serious troubles with Customer Service.”
Website/ Application Question:
- “Redirect package”
- “Para instalación”
- “App”
Activation/ Cancellation Question:
- “Received a product that I cancelled”
- “Cancelled order and it came anyway”
- “For 5th time, my order is stuck PENDING. I reordered. Need cancel 12/22/201 order.”
Refund Question:
- “Refund not credited”
- “I haven't received my refund”
Cards Question:
- “Need to change credit card”
Other Question:
- “Best vertuo pod for cappuccino that is not bitter”
- “Order pods”
- “Malfunction of brand new nespresso vertuo pop”
Compare Nespresso Customer Service To
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