Nespresso Phone Numbers and Emails

Toll-Free Number:

  • (800) 562-1465
    OriginalLine
Send Message

Customer Service:

  • (877) 964-6299
    VertuoLine

Jobs/ Career:

  • (800) 321-6467

Nespresso Emails:

Jobs/ Career
Legal
Is this your business?

How to Contact?

Most Popular Number:

(800) 562-1465
OriginalLine
Total calls: 712 Issues resolved: 53 Last call: Mar 19, 2024

What Is the Nespresso Customer Service Phone Number?

Nespresso offers multiple Nespresso phone numbers to take care of the problems and issues the customers face. You can call Nespresso using their customer service number at 1-877-964-6299 for general inquiries and help. In addition to this, you can contact Nespresso contact number by dialing 1-800-562-1465. This original Nespresso customer service helpline is available 24 hours, seven days a week. Besides, if you need help from the team regarding jobs and careers, contact them at the Nespresso help number 1-800-321-6467. You can contact Nespresso any time during the day to help you out.

How Do I Contact Nespresso Customer Support via Live Chat?

To interact with the Nespresso live chat team through the live chat feature, head to their official website and go to the Contact Us section. Within the section, you will find the option to start a live chat with Nespresso customer support- click on it. It should be kept in mind that Nespresso live chat is available to help you during business hours. It's best to contact Nespresso customer service live chat from 8:00 AM to 10:00 PM ET throughout the week. So, no matter what day it is, you can get the necessary help from the customer team of the Nespresso chat.

Can I Contact the Nespresso Help Center via Email Address?

At present, you cannot contact the Nespresso customer service via direct email address. However, you can go to the Contact Us page on the official website of Nespresso and fill out the contact form page. You must input your contact details and mention the reason for contacting the Nespresso customer service email team. Once you submit the form, the customer service team will review it and get back to you as soon as possible. But it would help if you considered that it might take 2-3 business days for you to receive a response from the Nespresso email team as they receive many contact forms.

PissedConsumer Club

Contact Information

Nespresso Website:

Nespresso Help Center:

Corporate Office Address:

Nespresso USA Inc.
111 W. 33rd St., 5th Floor
New York, New York 10120
United States

Fax:

+1 (800) 700 8075

Nespresso Customer Service Reviews

1.6 / 5
Poor
Tod Aji
My machine is not working and your agent keep on hanging up on purpose

My machine is not working bought it from qvc July 3 2023 is there any customer service. The girl was literally laughing on the phone line

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Kaila Yjx
Issue not resolved
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1.7

I purchased vertuo next from india last month and my machine is not working properly. The indian customer care numbers are not correct. How will my issue get resolved

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Vali J
Never buy a Nespresso Coffee Machine!
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1.7

Are you a coffee lover?Or have you found Nespresso as your favorite coffee machine? Either way my experience will help you to choose your next coffee maker more wisely.
My daughter bought a Nespresso Vertuo Next less than a year ago for me as a gift .I bought some accessories and coffee capsules a day after that for around $300, and every two or three months I spent at least $200 on capsules.
Based on my knowledge, such a great brand will definitely have great after sales service too but I was wrong.
One month ago the machine stopped working.

We tried to reach the service or warranty centre and you may not believe it but this is one of the weakest customer services I have ever experienced. It took a very long time for us to reach them to actually get a hold of someone and then it was this awful call quality, we tried multiple time with different phones and it was all the same. We were hardly able to understand the agent speaking because of the poor quality of the call.
We went through the instructions with the technician he asked about serial No and where we bought the machine and after spending over 40 minutes on the phone it was finally fixed.
You may not believe it but the same thing happened again last week! And again we had to jump through hoops to get to a technician who kept asking us all the questions about the serial number, where we got the machine from and etc.

even though we had a file open with notes with them(as per their agent)
I dont know why they cant pull up information from the serial no and call history this is simplest way to follow up.
Every time we talked with the same person (Marvan).
After cleaning the new machine over 4 times and not having coffee for a few days each time, they decided to send us a box, and asked us to bring it to the post office and send it to them! Yes, send it to them, they do not have the decency of picking it up themselves.
Now when I am writing this, one week has passed and I have not received any package and no news from Nespresso.
If you are a coffee lover like me ,and you have to start your day with coffee, you may suffer a lot when you get up each morning thinking of enjoying your coffee but instead you see a machine and very expensive coffee capsule and a big name but all useless.
Who knows, maybe Nespresso pay all their warranty budget to their ambassadors like George Clooney!
How far they can go with this bad service, we will see, but what I know I will never ever buy any product form Nespresso and strongly recommend you dont let any product make you feel bad specifically coffee machine.

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Ellard Zwk
I’ve been waiting for a month for my order. Nobody reached out to me to tell me my credit card did not go through. There was no reason for it before that it was three months
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2.0

Customer service is terrible. I have an order supposed to come out monthly and nobody called me that my credit card didnt go through so I called back put it on file did it over the phone and I just called again a month later and it still was never processed so I had to do it again and I asked her if it processing went through and she said it did not see if she had to do it again I mean seriously get it together people

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How Good is Nespresso's Customer Service?

Ishmael Xvi
Ishmael Xvi
Feels Disappointed | Dec 29, 2023

I want to return my Nespresso as the coffee is not hot and definitely not happy with this product. The representative I talked with told me she would send me a label in order to return it. It’s been over 24 hours and I have not received it yet. It shouldn’t take that long to email me that. Very disappointed!!!

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Ishan Xwp
Ishan Xwp
Feels Satisfied | Oct 23, 2023

I was trying to descale my machine, and it was not working. I called Nespresso customer service and they were able to email me a link to connect to a video. The customer service rep was able to walk me through the steps to do it correctly.

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Evani Tpc
Evani Tpc
Feels Satisfied | Apr 22, 2023

Mr Dino was helpful and professional

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Alice Rnb
Alice Rnb
Feels Disappointed | Apr 14, 2023

I was talking about the first one that I talked to(a lady$,not business like,but the second one I talked to the following day,was a gentleman and very pleasant to deal with

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Keiarra Dhv
Keiarra Dhv
Feels Satisfied | Feb 18, 2023

My problem was solved by the polite, knowledgeable representative.

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Kadon Fed
Kadon Fed
Feels Satisfied | Jan 21, 2023

Very happy with resolution to the problem!

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Summary of Nespresso Customer Service Calls

988 TOTAL
CALLS
05:40 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nespresso?

Product/ Service Question:

  • “Broken msvhine”
  • “Machine not working”
  • “My machine is not working and your agent keep on hanging up on purpose”

Shipping and Delivery Question:

  • “Wrong order came”
  • “Tracking”
  • “Never received gift and samples over the Holidays after ordered 7 sleeves. Called and said it would be sent out over one month ago.”

Request for Information Question:

  • “Speak with representative”
  • “How to use machine”
  • “Wher can I recycle in Pa”

Return/ Replace Question:

  • “Return credit”
  • “Replacement coffe cleaner”
  • “Order coffee and envelope for return of my used pods.. please send”

Payments and Charges Question:

  • “Billing”
  • “Payment”
  • “Wrong billing information and never received my easy order”

Staff Question:

  • “I want to speak with a customer service agent to order coffee”
  • “I made a mistake on my order today. I immediately called Customer Service, but they couldn"t help me because my order had not gotte into the system yet.”
  • “Can't get an answer from my local Nespresso branch and I'm having serious troubles with Customer Service.”

Activation/ Cancellation Question:

  • “Received a product that I cancelled”
  • “Cancelled order and it came anyway”
  • “For 5th time, my order is stuck PENDING. I reordered. Need cancel 12/22/201 order.”

Website/ Application Question:

  • “App”
  • “Website problem”
  • “Website issues”

Refund Question:

  • “Refund not credited”
  • “I haven't received my refund”

Account Question:

  • “Membership number”
  • “Setting account”
  • “Problems logging in”

Cards Question:

  • “Need to change credit card”

Other Question:

  • “To order coffee”
  • “Red and yellow light won't go off”
  • “New order”

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