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Summary of Nespresso Customer Service Calls

16 TOTAL CALLS
81% SUCCESSFUL CONNECTIONS
02:06 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Nespresso to Ask about:

Product/ Service quality:

  • “Machine broken”

Return/ Replace:

  • “Or a return shipping label for a machine that doesn’t work”

Other:

  • “Problem with frother”
  • “Deluvery”
  • “Machine not working”

About Nespresso

Top 5 Likes about Nespresso

Decent coffe, Speedy delivery, Quality of the product, Great product, Fantastic coffees

Top 5 Dislikes about Nespresso

Terrible customer service, Used to be good but no longer, Quality, Product, Poor quality service

Summary

Nespresso is a company providing coffee. The company was established in 1986. Today it is a well-known all over the world coffer brand. In addition to different kinds of coffee, the company sells various coffee machines for making cappuccino or latte. On the website of the company, customers can find a variety of coffee recipes such as Sweetheart Cappuccino, Bonban Caffe, Choco Macchiato, and Iced Chocolate Coffee with Raspberry, etc. Nespresso has a chain of its boutique in New York, Texas, Maryland, Florida as well as in some other states. One of the unique features of Nespresso are coffee capsules which are created specially for Nespresso coffee machines. The customers can order Nespresso capsules on the website of the company. The company is headquarterd in Long Island City, NY.

Nespresso reviews and complaints

Nespresso is ranked 5 out of 628 in Food category

Area Served

Canada

Payment Methods

MasterCard

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Nespresso Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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