Contact Nespresso Customer Service
Nespresso Phone Numbers and Emails
Toll-Free Number:
-
(800) 562-1465OriginalLine
Customer Service:
-
(877) 964-6299VertuoLine
Jobs/ Career:
-
(800) 321-6467
Nespresso Emails:
Jobs/ Career
Legal
Contact Information
Nespresso Website:
Nespresso Help Center:
Corporate Office Address:
Nespresso USA Inc.
111 W. 33rd St., 5th Floor
New York,
New York
10120
United States
Fax:
+1 (800) 700 8075
How Good is Nespresso's Customer Service?
Summary of Nespresso Customer Service Calls
988
TOTAL
CALLS
CALLS
05:40
AVG CALL
DURATION
DURATION
23%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Nespresso?
Product/ Service Question:
- “Broken msvhine”
- “Machine not working”
- “My machine is not working and your agent keep on hanging up on purpose”
Shipping and Delivery Question:
- “Wrong order came”
- “Tracking”
- “Never received gift and samples over the Holidays after ordered 7 sleeves. Called and said it would be sent out over one month ago.”
Request for Information Question:
- “Speak with representative”
- “How to use machine”
- “Wher can I recycle in Pa”
Return/ Replace Question:
- “Return credit”
- “Replacement coffe cleaner”
- “Order coffee and envelope for return of my used pods.. please send”
Payments and Charges Question:
- “Billing”
- “Payment”
- “Wrong billing information and never received my easy order”
Staff Question:
- “I want to speak with a customer service agent to order coffee”
- “I made a mistake on my order today. I immediately called Customer Service, but they couldn"t help me because my order had not gotte into the system yet.”
- “Can't get an answer from my local Nespresso branch and I'm having serious troubles with Customer Service.”
Activation/ Cancellation Question:
- “Received a product that I cancelled”
- “Cancelled order and it came anyway”
- “For 5th time, my order is stuck PENDING. I reordered. Need cancel 12/22/201 order.”
Website/ Application Question:
- “App”
- “Website problem”
- “Website issues”
Refund Question:
- “Refund not credited”
- “I haven't received my refund”
Account Question:
- “Membership number”
- “Setting account”
- “Problems logging in”
Cards Question:
- “Need to change credit card”
Other Question:
- “To order coffee”
- “Red and yellow light won't go off”
- “New order”
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