Contact Nespresso Customer Service
Nespresso Phone Numbers and Emails
Toll-Free Number:
-
(800) 562-1465OriginalLine
Customer Service:
-
(877) 964-6299VertuoLine
Jobs/ Career:
-
(800) 321-6467
Nespresso Emails:
How to Contact Nespresso?
Most Popular Number:
| Total calls: 742 | Issues resolved: 53 | Last call: Dec 5, 2024 |
Nespresso Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nespresso Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nespresso is 8005621465. 74% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Nespresso may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nespresso Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nespresso is 8005621465. 74% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Nespresso may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Nespresso mainly because of product/ service, request for information, shipping and delivery.
27% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Nespresso is usdataprotection@nespresso.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Nespresso Website:
Nespresso Help Center:
Corporate Office Address:
Fax:
Nespresso Customer Service Reviews
Great customer service !!! wish all others were like Nespresso!!!
Needed descaling and the person on the phone was very helpful!!
Wish other appliance makers were like Nespresso!!!
They could not fix the machine after all. The warranty is only for one year!
I bought mine in 2021. Now, I am forced to buy a new one with only a 35% discount. The warranty should be five years, like with other appliances, and if they can't fix it on the 4th try, then they should replace it with a minimum of 50% off plus overnight the new machine! I bought the same machine for my daughter in NY in 2020, and she has never had problems.
She maintains that when she's here, mine was a lemon from the beginning. First, it was super loud, then it stopped making coffee, so with customer service on video, I had to run different fixes and descale the machine. Then it started to sound like it was making coffee but didn't, then the last call today, I awoke to a flooded counter. So after four attempts to fix the machine, I was told it needed replacing!
Then I was gouged to pay $130, which included only a 35% off. It had better come with a frother! And I have to wait a week! So, I set it in a dish to protect my counter from the flooding.
Terrible one-year warranty, terrible price for a broken machine and terrible wait time! Shame on you, Nespresso!
How Good is Nespresso's Customer Service?
Summary of Nespresso Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Nespresso?
Product/ Service Question:
- “Leaking unit”
- “Machine not working”
- “Machine is not working”
Shipping and Delivery Question:
- “Missing items”
- “Wrong order came”
- “Tracking”
Request for Information Question:
- “Technical assistance”
- “For two days i have spent 3 hours waiting to speak to someone no luck”
- “Help me to operate the machine”
Return/ Replace Question:
- “Waiting for replacement”
- “Refurbished replacement”
- “Machine is miscalibrated after exchange taste does not same..”
Payments and Charges Question:
- “Billing”
- “Payment”
- “Wrong billing information and never received my easy order”
Staff Question:
- “I want to speak with a customer service agent to order coffee”
- “I made a mistake on my order today. I immediately called Customer Service, but they couldn"t help me because my order had not gotte into the system yet.”
- “Can't get an answer from my local Nespresso branch and I'm having serious troubles with Customer Service.”
Account Question:
- “Close account”
- “Membership number”
- “Order code”
Activation/ Cancellation Question:
- “Received a product that I cancelled”
- “Cancelled order and it came anyway”
- “For 5th time, my order is stuck PENDING. I reordered. Need cancel 12/22/201 order.”
Website/ Application Question:
- “Para instalación”
- “App”
- “Website problem”
Refund Question:
- “Refund not credited”
- “I haven't received my refund”
Cards Question:
- “Need to change credit card”
Other Question:
- “Descaling”
- “Solid red light”
- “Problem venturo”
Compare Nespresso Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
