filters
state:
Show
city:
Show
product:
Show
I have always had amazing service at a Nespresso Store. However the Miranda store is by far the WORST store out there. They are so rude, stuck up and don't care about their customers. I went there once with not one person bothering to assist me or serve me even when I...
Read more
1.0
Miranda, New South Wales
I didn't like
  • Customer service at mirands
#1001397
Reply to reviews
This is the worst coffee machine ever! It is very poorly made, the directions provided are in SYMBOLS(not words) and you're lucky to get a full cup of coffee out of it. Fifty percent of the time, the pod jams not allowing the handle to close and the coffee to brew....
Read more
1.4
I didn't like
  • Product quality
#999360
Reply to reviews
I bought a qualifying machine on 18th December from John Lewis. The store attendant registered me on his iPad there and then to the club and said my £45 would appear in a week or so. Come Christmas there was no email so I called customer services to be told there was...
Read more
Anonymous
Anon

Exact same story happened to me from John Lewis and Nespresso. Complete disregard for the customer from Nespresso

#985873
Reply to reviews

Nespresso Ulife Review

Nespresso
#953804
it is in my 1st compliant.
Comment
Show

Nespresso Manager Review

Nespresso
#892688
1.0
Details
I been i custumer of nesspreso for a long time and the manager from macys 34st nespresso worker name Ceverio have a really nasty attitude and he was Very Very unpleasand!
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Nespresso Porcelain Cappuccino Cups Review

Nespresso
#792058
1.4
Details
bought cuppucino cups glass supposed to be 170ml as advertised they are 150ml they refuse. to refund me now going on 6weeks that is misleading take note never ever buy from them again michael
Comment
Show
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

Nespresso Manager Review

Nespresso
#614792
1.0
Details
Manager's at Nespresso in Selfridges are very unprofessional. customer experience is real bad. I wanted to get a refund recently but one of the manager thought I was a thief?! Really annoyed
Comment
Show
Diversity of Products or Services
Ease of Use
Product or Service Quality
Warranty
I've been a loyal customer for years. the order I placed 3 days ago was supposed to ship by 2nd day air, but they sent it by ground, taking 5 days. No one at support could explain or do anything to make up for the error, which is why I'm calling it a deception. I was...
Read more
2.1
I didn't like
  • Why order was shipped by ground when website said 2nd day air
  • Inability to answer question
#970774
Reply to reviews
I call it coffee because it is not quite espresso -- just strong coffee. I'm not complaining about that -- it's a good instant coffee when you don't want to take the time to brew your own. Two separate calls to customer service ended up in the biggest run around I've...
Read more
#960333
Reply to reviews
First, the Nespresso machines (and we have 3) make only ok coffee drinks, not great, but ok. The biggest problem --which really turns out to be a joke, however, is the cost of the capsules. My wife and I each have two relatively small cups of Nespresso coffee a day...
Read more
Anonymous
Anonymous

Nespresso makes EXCELLENT coffee and espresso machines and coffee. I've been a customer since 2001 and have only experienced the absolute greatest customer service from them....

#945811
Reply to reviews
Nespresso - No replacement for damaged pods
I am still reeling here at the silence from nespresso, over 30 damaged pods which, even if straightened out, will not go through the machine. I have had the machine for more than five years, and yet nespresso are prepared for me as a journalist to tel the world about...
Read more
1.3
I didn't like
  • Poor quality service
#945483
Reply to reviews

Pinedale, California
3.0
I got an email promising free delivery. Of course there was no place to note that on the order form. I called to complain, and Christine, the rep. said she couldn't see the order because I had just placed it. I asked her to cancel the order, and she said she would....
Read more
3.0
Pinedale, California
I didn't like
  • Customer service
#945193
Reply to reviews
After days of going over the various machines I chose the Nespresso Lattissima Pro. I placed an order with a welcome pack plus additional pods. I was very excited and awaited impatiently the delivery only to receive a mail notifying the order was placed on hold. I...
Read more
1.0
#880790
Reply to reviews
We were supposed to receive a 20$ discount on capsules when buying a new Nespresso machine. In order to receive the discount code, we had to scan proof of purchase and send it to Nespresso through their website, along with details of where and when the machine had been...
Read more
2.3
#877590
Reply to reviews