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I call it coffee because it is not quite espresso -- just strong coffee. I'm not complaining about that -- it's a good instant coffee when you don't want to take the time to brew your own. Two separate calls to customer service ended up in the biggest run around I've...
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#960333
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First, the Nespresso machines (and we have 3) make only ok coffee drinks, not great, but ok. The biggest problem --which really turns out to be a joke, however, is the cost of the capsules. My wife and I each have two relatively small cups of Nespresso coffee a day...
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Anonymous
Anonymous

Nespresso makes EXCELLENT coffee and espresso machines and coffee. I've been a customer since 2001 and have only experienced the absolute greatest customer service from them....

#945811
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Nespresso - No replacement for damaged pods
I am still reeling here at the silence from nespresso, over 30 damaged pods which, even if straightened out, will not go through the machine. I have had the machine for more than five years, and yet nespresso are prepared for me as a journalist to tel the world about...
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1.3
I didn't like
  • Poor quality service
#945483
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Nespresso Manager Review

Nespresso
#892688
1.0
Details
I been i custumer of nesspreso for a long time and the manager from macys 34st nespresso worker name Ceverio have a really nasty attitude and he was Very Very unpleasand!
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Nespresso Porcelain Cappuccino Cups Review

Nespresso
#792058
1.4
Details
bought cuppucino cups glass supposed to be 170ml as advertised they are 150ml they refuse. to refund me now going on 6weeks that is misleading take note never ever buy from them again michael
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

Nespresso Manager Review

Nespresso
#614792
1.0
Details
Manager's at Nespresso in Selfridges are very unprofessional. customer experience is real bad. I wanted to get a refund recently but one of the manager thought I was a thief?! Really annoyed
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Diversity of Products or Services
Ease of Use
Product or Service Quality
Warranty
Nespresso - Simple Review #1409059573
1/1

Damaged Pods Review

Nespresso
#526038
I have received several times now some damaged pods to such an extend that they can't be used, see attached photo, which is a pitty, it's such a good coffee. The boxes were not damaged in any way, so this must have happened somewhere in the production process. Please check more carefully.
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I got an email promising free delivery. Of course there was no place to note that on the order form. I called to complain, and Christine, the rep. said she couldn't see the order because I had just placed it. I asked her to cancel the order, and she said she would....
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3.0
Pinedale, California
I didn't like
  • Customer service
#945193
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After days of going over the various machines I chose the Nespresso Lattissima Pro. I placed an order with a welcome pack plus additional pods. I was very excited and awaited impatiently the delivery only to receive a mail notifying the order was placed on hold. I...
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1.0
#880790
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We were supposed to receive a 20$ discount on capsules when buying a new Nespresso machine. In order to receive the discount code, we had to scan proof of purchase and send it to Nespresso through their website, along with details of where and when the machine had been...
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2.3
#877590
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Hi, Was always pleased with speedy capsule delivery, however was the first time I had a delivery which I had to sign for. My parcel was delivered by Yodel. He kept the doorbell ringing until I got to the door, which made my ears ring. The delivery man was extremely...
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3.2
I liked
  • Quality of the product
  • Speedy delivery
I didn't like
  • Grumpy delivery man
  • Delivery man attitude
#855555
Reply to reviews
Nespresso....what can i say, utterly disgusting customer service, dont ever try and get a refund as you it will cost you more in time & energy, they lie about everything. I shall now be selling my machine and no longer ordering coffee from them. Surley there is a...
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Anonymous
Anonymous

Same! Ovef 4 weeks for us and awful customer service.

2.0
Alton, Hampshire
I didn't like
  • It was awful
#828196
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Sirs; You may not be aware but Seur package delivery company in Spain is not able to handle your deliveries in a timely fashion in the Canary Islands. Despite many deliveries over the years they claim not to know our perfectly legal address and ask us to pick up at...
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4.0
I liked
  • Fantastic coffees
#813957
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Absolutely god awful customer service who give you the run around instead of giving you answers. I had to jump through literal flaming hoops to get the credit promised when I bought the machine. Never would buy again simply for this fact.
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Anonymous
Anonymous

I am returning my $475. Nespresso machine that I bought in December of 2015. I have been trying to get my $100. coffee credit as promised when I purchased the machine sine the...

1.0
#800881
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