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If you got a new machine and there is nothing coming out then it's probably an air bubble literally just air in the lines of the machine because it's sat in non use CALL nespresso before you think they are just giving you a broken machine. Also, the frother... maybe it...
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4.9
#1113343
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I had 1 inissia my boyfriend bought for me as gift. I can't get any coffee out and and I exchanged one. This one has exactly same problem. Both are defects! So I called and ask for what to do. They give some troubleshooting and failed. I called again, a guy picked up...
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Anonymous
Andrew

Wow how can they replace a broken machine by another broken machine. Did they have QA before send out ? Too bad

llyqua8_89
llyqua8_89

Just to give more details if anyone in nespresso saw it and want to investigate: the call happened at 11:41AM 9/24/17. I had a call earlier with a girl with some troubleshooti...

1.0
#1105342
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I bought a Latissima Plus and during the first 32, every week, I had a problem with it. Every week I had to call the Nespresso club and ask for assistance. At the first, i thought it was ok. I thought it was just a glitch in the machine. But after after 32 days I had...
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2.1
Cannington, Western Australia
I didn't like
  • No feedback in regards to next steps
  • Machine broken within a month
#1081428
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Nespresso - Milk steamer

Nespresso
#1109943
3.5
Details
The lining on the inside of the milk steamer is peeling. Only covered by a one-year warranty, even, it seems, in the case of a production flaw. Unsure if it is safe for my family to use, so we have put it away. Since I have to write at least 100 words, I have to do this: {{Redacted}}
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Nespresso Customer Care Review

Nespresso
#979696
Horrible customer service. After a terrible experience attempting to order Coffee, I have vowed to never order on line or over the phone again.
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Very Poor Customer Service Review

Nespresso
#979270
1.4
Details
Have latest machine. Looks great on counter, but can't get coffee pods anywhere, not even from Nespresso. Worthless peace of junk at this point. NON'T BUY.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Nespresso Ulife Review

Nespresso
#953804
it is in my 1st compliant.
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wow I cannot believe what horrible customer service. My mother had purchased a Nespresso VertuoLine machine for me for my housewarming present. Since then every order has either been incorrect or the coffee tasted really bitter and stale. Calling the Nespresso club...
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1.8
#1070845
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My nespresso machine stopped working, so I called up the company and after several attempts to fix the problem over the phone, it could not be resurrected. So solution suggested was a new machine which I purchased. Fiddling some more, I managed to fix the old machine,...
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2.8
#1014427
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My boss and I had complimentary coffee at Westfiled shopping Centre at Pitt Street Sydney on 3 February 2017. A lady shop assistant at the complimentary coffee area asked us to bring our cups back to her when we left the shop. We left cups at the side shelf. I agree...
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#1001916
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I have always had amazing service at a Nespresso Store. However the Miranda store is by far the WORST store out there. They are so rude, stuck up and don't care about their customers. I went there once with not one person bothering to assist me or serve me even when I...
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1.0
Miranda, New South Wales
I didn't like
  • Customer service at mirands
#1001397
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This is the worst coffee machine ever! It is very poorly made, the directions provided are in SYMBOLS(not words) and you're lucky to get a full cup of coffee out of it. Fifty percent of the time, the pod jams not allowing the handle to close and the coffee to brew....
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1.4
I didn't like
  • Product quality
#999360
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I bought a qualifying machine on 18th December from John Lewis. The store attendant registered me on his iPad there and then to the club and said my £45 would appear in a week or so. Come Christmas there was no email so I called customer services to be told there was...
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Anonymous
Anon

Exact same story happened to me from John Lewis and Nespresso. Complete disregard for the customer from Nespresso

#985873
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Contact Nespresso

Mailing Address:
Nespresso USA Inc.
24-01 44th Road, 12th Floor
Long Island City , NY 11101
Phone:
(800) 562-1465
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I've been a loyal customer for years. the order I placed 3 days ago was supposed to ship by 2nd day air, but they sent it by ground, taking 5 days. No one at support could explain or do anything to make up for the error, which is why I'm calling it a deception. I was...
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2.1
I didn't like
  • Inability to answer question
  • Why order was shipped by ground when website said 2nd day air
#970774
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